Passports

PASSPORT SERVICES WE PROVIDE
  • First-time passports
  • Renewals for passports issued before the applicant was 16 years of age (see "Passports for Children" below)
  • Renewals for expired passports issued more than 15 years ago*
  • Replacements for lost, stolen, or damaged passports
  • Passport photos

*All other renewals (except for child renewals) are handled via mail directly by the U.S. Passport Service. Download a mail-in renewal form from the State Department website.

PASSPORTS FOR CHILDREN
Applicants ages 0-15: Both parents AND applicant/child need to be present. Please visit the State Department website to determine what you need to bring to your appointment.

Applicants age 16 and 17: Only one parent  AND the applicant/child need to be present. Please visit the State Department website to determine what you need to bring to your appointment.

LOCATION
Burlingame Public Library (Main). 480 Primrose Road, Burlingame, CA.

PARKING
Library parking is metered. Meters accept quarters only. Library parking is extremely limited, so please be sure to arrive with enough time to find parking. Late arrivals will be asked to reschedule.

SERVICE HOURS
(by appointment only)
Monday 11:00-3:00 pm
Wednesday 5:00-8:00 pm
Thursday 5:00-8:00 pm
Saturday 11:00-3:00 pm

CANCELLING AN APPOINTMENT

To cancel your appointment, please refer to your confirmation email. 

CONTACT US
Send us an email at bplpassport@plsinfo.org.

BOOKING AN APPOINTMENT


PREPARING FOR YOUR APPOINTMENT
Please bring the following:

  • DS-11 form (dimensions must be 8 1/2" x 11" and print size must remain unaltered) completed in black ink (for both new and renewal applications). This form must be completed prior to your appointment.
  • Previous passport, if you have one.
  • Your checkbook (cash & credit card not accepted). You will need two separate checks to pay for your passport services.
  • Evidence of Citizenship: Visit the Department of State website for acceptable documents.
  • Current and valid identification: ID & clear photocopy of ID  (back and front). 
  • One passport photo (without glasses), which can be taken at the library for an additional fee of $15.
  • Please arrive 15 minutes early. All late arrivals MUST reschedule for another appointment.

FEES
Checks are the only acceptable form of payment for passport services. Cash and credit card not accepted. Separate checks are needed for processing passports and passport photos.
Passport fee: varies. Please visit the State Department website for a breakdown of passport fees, payable to U.S. State Department
Passport execution fee: $35, payable to Burlingame Public Library
Passport photos: $15, payable to Burlingame Public Library

FAQs

All answers are provided by the U.S. Department of State - Bureau of Consular Affairs.
For more information, please visit their website at www.travel.state.gov

I need to renew my passport. Do I have to make an appointment, or can I renew by mail?
You can renew by mail using Form DS-82 if your most recent passport meets all five of these requirements:

  1. it is submitted with your application
  2. it is undamaged (other than normal "wear and tear")
  3. it was issued when you were age 16 or older
  4. it was issued within the last 15 years
  5. it was issued in your current name (or you can document your name change with an original or certified copy of your marriage certificate, divorce decree, or court order)

If any of these statements do not apply to you, you must make an appointment and apply in person using Form DS-11.

If I submit my old passport, will it be returned to me?
Yes, in most cases, the State Department will return the old, cancelled passport to you. It may be sent separately from your new passport.

My passport has been lost or stolen. What should I do?
1.  You should report your passport lost or stolen immediately to protect yourself from identity theft. To see the options for doing this, please visit the State Department website.
2.  To replace a lost or stolen passport, you will need to make an appointment and submit Form DS-11 in person. You must submit all the documents required by Form DS-11, including citizenship documentation (e.g. certified copy of birth certificate) and identification. If you haven’t reported your passport lost or stolen prior to your appointment, you will also need to complete Form DS-64.

Will the certified copy of my birth certificate (or other document) be returned to me?
Yes, your document will be returned to you in a separate mailing from your new passport.

My passport has been damaged. What should I do?
If your passport has been significantly damaged, especially the book cover or the page displaying your personal data and photo, you will need to make an appointment to apply for a new passport. You must submit the following in person:

  • the damaged passport
  • a signed statement explaining the damaged or mutilated condition of your passport book and/or card
  • Form DS-11
  • all the documents required by Form DS-11, including citizenship documentation (e.g. certified copy of birth certificate) and identification


My name has changed since my last passport. What document(s) do I need to submit with my passport application?
If the name you are currently using is different from the name on your most recent U.S. passport, you must provide a certified copy of the legal name change document. Examples include:

  • marriage certificate
  • divorce decree
  • court-ordered name change document

Your certified name change document must be submitted with your application, and will be returned to you in a separate mailing from your new passport.

My gender has changed since my last passport. What should I do?
You must apply for a new passport using Form DS-11, whether you are in the process of transitioning or have completed your transition. In addition to all the documents required by Form DS-11, you will also need a physician’s statement. For complete details, please visit the State Department website.

My passport is not expiring, but my appearance has changed. Do I need to take a new passport photo?
New photos are only required if your appearance has significantly changed from what is in your photo.  Growing a beard or coloring your hair would not constitute a significant change.  If you can still be identified from the photo in your current passport, you do not need to apply for a new passport.  

You may have to apply for a new passport if you have:

  • undergone a significant amount of weight loss or gain
  • made a gender transition
  • undergone significant facial surgery or trauma
  • added or removed numerous/large facial piercings or tattoos


How long will it take to process my passport?

Please visit state the State Department website for up-to-date processing times

I need my passport right away. Can I expedite the processing of my passport application?

Yes, you may expedite your application. Please see the State Department website for details and fees. For more immediate processing, please visit the San Francisco Passport Agency.