The City of Burlingame is currently offering a twelve month pilot program to test and experience bike sharing around town. Lime, a bike sharing operator headquartered in San Mateo, will be leading the pilot program. Effective January 2018, about 200 LimeBikes were made available throughout the City for riders. The bikes are accessible 24 hours a day, 7 days a week!
The easy-to-use bikes can be unlocked and paid for using the Lime smart phone app. Rides cost $1 per 30 minutes. Bikes may be parked and left in appropriate locations such as by bike racks and sidewalks away from pedestrian walkways. Bikes may NOT block driveways, entryways, crossroads, bus stops, wheelchair accessible areas, or be left on the ground.
All riders are encouraged to wear a helmet and everyone under 18 is required by law to wear a helmet.Problems with a Lime bike? Report any issue directly to Lime's 24/7 customer service:
- Call or text: 1-888-LIME-345 (1-888-546-3345)
- Submit a request via email by clicking this link.
- Email: firstname.lastname@example.org
To Ride a Lime bike:
1. Download the Lime app and find an available bike.
2. Scan or enter the bike’s plate number into the app to unlock the bike.
3. Strap on your helmet, ride and enjoy!
4. Responsibly park bike by a bike rack or other appropriate bicycle parking location.
5. Lock the bike’s back wheel and sign out of the app.
1. What is Lime bike?
Lime is a bike sharing operator headquartered in San Mateo. It has programs in place nationwide and is currently in use in South San Francisco and Alameda. Lime is a private company funded by investors and rider fees. Lime is operating Burlingame’s twelve-month bike sharing pilot program. It will make about 200 bikes available 24/7 around town. For more information about Lime visit, https://www.li.me/.
2. How does Lime compare with other bike sharing operators?
Unlike traditional bike sharing programs, Lime bikes are not kept at a dock and may be parked at any destination. However, bikes should always be parked responsibly and should NOT block driveways, entryways, crossroads, bus stops, wheelchair accessible areas, or be left on the ground.
3. Why isn’t Burlingame using the bike sharing programs offered in other cities like San Mateo and San Francisco?
San Mateo and San Francisco’s bike sharing programs utilize docks that are costly and require valuable space. Burlingame is exploring the dock less system due to its quick adoption, flexibility, and no cost to the City. The twelve month pilot phase will test the dock less system in Burlingame and inform the City on how to best implement bike sharing in the future.
4. How much does Lime cost the City? Or does Lime pay the City?
Lime is operating in Burlingame for a twelve month pilot program at no cost to the City; nor is Lime paying to operate in Burlingame. The city is experimenting with bike sharing to provide its residents and visitors an easy, healthy, and non-polluting transportation alternative.
5. How do I contact customer service?
Contact Lime directly with any questions or concerns at email@example.com; call or text 1-888-LIME-345.
6. How do I find a Lime bike near me?
Download the Lime app on your smart phone to find and unlock a bike to ride through the app. The app requires credit card information to pay for rides.
7. How much does it cost to ride a Lime bike and how do I pay for it?
Rides cost $1/30 minutes. See the Lime app for special promotions and membership prices. Enter your credit card information into the app to pay.
8. How do I reserve a bike?
Bikes cannot be reserved. They are available on a first come first serve basis. Find bikes nearby with the Lime app.
9. How do I end a ride?
First, park the bike in a safe and appropriate location. Dock less bike shares only work if bikes are parked responsibly and in places that do not block traffic, pedestrian access, wheelchair access, or private property.
Park bikes near bike racks or areas designated for bike parking. Then push down the rear wheel to lock the bike. After ride completion, the app will provide you with a trip summary.
10. where should I park my Lime? Does it go in a bike rack?
Park your LimeBike near a bike rack or other suitable bike parking location. Since Lime bikes are self-standing they do not need to take up bike rack space but should instead be parked near bike racks. Bikes may NOT block driveways, entryways, crossroads, bus stops, wheelchair accessible areas, or be left on the ground. Responsible bike parking is key to bike sharing's success.11. Can I ride a LimeBike outside of Burlingame?
Yes, Lime bikes may be ridden outside of the City’s boundaries. Lime will corral bikes daily back to Burlingame locations.
12. Do I need to wear a helmet?
Riders under 18 years old are required by law to wear a helmet. All other riders are strongly encouraged to ride with a helmet. Users must supply their own helmets.
13. A Lime bike is blocking the sidewalk, what do I do?
Report directly to LimeBike’s 24/7 customer service at firstname.lastname@example.org; call or text 1-888-LIME-345.
14. I see a broken LimeBike, what do I do?
Report directly to LimeBike’s 24/7 customer service at email@example.com; call or text 1-888- LIME-345.
Enjoy the ride and park responsibly!