City Services Impacted

The City of Burlingame is Offering Limited Services During the County Shelter in Place Order
Here is the latest information on City services (all subject to change):
City Hall access
City Hall, including the Finance/Water Office, is closed to the public effective March 17.

Water bill payments
To pay your water bill, please go online here. You can also mail any payments to the City to 501 Primrose Road, Burlingame, CA 94010 or deposit them in the boxes marked “Water Payments” that are located at the north entrance of City Hall and the southwest parking lot exit. If a payment receipt is requested, one will be mailed.

Reporting a critical issue or service request
For broken water mains and leaks, sewer stoppage issues, and street and sidewalk safety issues, please call 650-558-7670.  Click here or use the accessBurlingame app on your phone. Click here for a printable list of important City phone numbers.


Both libraries are closed to the public effective March 16. Visit the Library website to learn more about online services available and curbside pickup.

Recreation Center
The recreation center is closed to the public, including restroom access.

Parking Permits and Parking Enforcement
Downtown employee monthly parking permits can now be purchased online. Effective July 1, 2020, parking meter requirements will resume and be enforced.  Click here for more details on how to purchase your sticker.

Parks, playgrounds, and play structures
Playgrounds, picnic areas, and fitness equipment are closed. The fields are currently open for individual use, use by members of the same household, or permitted youth sports groups. Tennis courts are open.  Reservations are encouraged - click here to reserve a tennis court. Walk-ons are permitted as space permits. 

The building lobby of the Police Department will be closed to the public for routine business but open for reporting crimes. Livescans and station tours are on hold. Please call 911 in the event of an emergency, or 650-777-4100 for regular business.

For tree emergencies, such as a limb down or tree failures, please call 911 or Burlingame Police Dispatch at 650-777-4100. For non-life-threatening tree issues, please call 650-558-7330 and leave a message. 

Subpoenas and claims
The City Clerk’s Office will accept delivery of subpoenas via email at mhasselshearer@burlingame.org. The original should be mailed to the City Clerk’s Office with check for witness or record fee attached. The City Clerk will also be accepting claims against the City via email at mhasselshearer@burlingame.org.

Building Division/Construction Projects
Please check the Department's website for the latest information. 
Planning Division
Planning Division staff will be working remotely on a very limited basis.  There will be limited processing of current applications. However there will be no in-person appointments or meetings.  Based on staff's limited availability, please note that there will be delays in receiving a response.  The Planning Division is now accepting new applications.  New applications will only be accepted with an email appointment.  To schedule an appointment to drop off your submittal, please send an email to planningdept@burlingame.org.  Please note that online submittals are not being accepted at this time.

Public Records Requests
Due to the shelter in place order, the City has modified its operations, with limited staff focused primarily on public health and safety. As a result, while continuing to be committed to governmental transparency, there will be delays in responding to requests for public records for the duration of this emergency. Your understanding is appreciated.