City Newsfeed

This is a newsfeed organized by date. Information that is no longer valid has been crossed out. Check the menu on the left for more information.

Updated 1/27/21

The State issued a news release  ending the statewide “Regional Stay-Home Order”. Effective immediately, outdoor dining and personal services may resume statewide.
San Mateo County issued a press release that it will not impose additional local restrictions and will remain in alignment with the State. The County will now return to the Purple Tier in the state’s four-tiered, color-coded system known as "Blueprint for a Safer Economy". All businesses are required to follow industry-specific guidance.
This news comes even as San Mateo County Health has reported 34,294 confirmed cases of COVID-19 and 340 deaths as of Sunday. The COVID-19 pandemic is far from over.
Please continue to:
• Wear masks outside the home
• Maintain physical distance of at least 6 feet
• Wash hands frequently
• Avoid gatherings and mixing with other households

Updated 1/11/21

The U.S. Small Business Administration (SBA) reopened the Paycheck Protection Program loan portal on Monday, January 11, 2021 at 9 am ET.  It is initially accepting First Draw PPP loan applications from participating CFIs, which include Community Development Financial Institutions (CDFIs), Minority Depository Institutions (MDIs), Certified Development Companies (CDCs), and Microloan Intermediaries. Second Draw PPP Loans on Wednesday, January 13. The PPP will open to all participating lenders shortly thereafter.

The Paycheck Protection Program is a loan designed to provide a direct incentive for small businesses to keep their workers on the payroll. SBA will forgive loans if all employee retention criteria are met, and the funds are used for eligible expenses.

Click here for information, facts, and application forms

Updated 12/16/20

Due to a regional drop in ICU bed capacity below 15%, the California Department of Public Health Regional Stay Home Order, announced December 3, 2020, and a supplemental order, signed December 6, 2020, will go into effect at 11:59 p.m. tomorrow, December 17. 

This order will remain in effect for at least three weeks and will be lifted when this region’s projected ICU capacity meets or exceeds 15%.
More information is on the State’s COVID-19 websiteClick this link and scroll down for a detailed Q&A list.
Slightly less restrictive than what we faced in the spring, this Regional Stay At Home Order:
  • Allows critical infrastructure (when remote option is not possible), schools, non-urgent medical and dental care, child care, and pre-K to remain open with safety precautions.
  • Allows standalone grocery stores to stay open at 35% of capacity.
  • Allows retail to stay open at 20% of capacity.
  • Allows indoor shopping centers to remain open at 20% capacity.
  • Prohibits any indoor or outdoor dining. Restaurants can offer take-out and delivery only.
  • Allows playgrounds to remain open to facilitate physically distanced personal health and wellness through outdoor exercise.
  • Bans nonessential travel and the use of hotels or short-term rentals for leisure. 
  • Prohibits private gatherings of any size, except for outdoor church services and political demonstrations.
  • Requires closure of the following businesses and activities: hair salons and barbershops, personal care services, museums, zoos, and aquariums, movie theaters (except drive-in), wineries, bars, breweries, and distilleries (with exception for production, manufacturing, distribution, and retail sale for off-site consumption), family entertainment centers, cardrooms and satellite wagering, live audience sports, and amusement parks. 

Updated 12/11/20

San Mateo County's Joint Information Center recently released the following clarifications to its November 28 press release announcing San Mateo County's move into Purple Tier 1 and the State's Stay at Home Order between the hours of 10:00 p.m. to 5:00 a.m. ("curfew hours").
Playgrounds may remain open to facilitate physically distanced personal health and wellness through outdoor exercise. Playgrounds located on schools that remain open for in-person instruction, and not accessible by the general public, may remain open and must follow guidance for schools and school-based programs.
Grocery stores are now allowed up to 35 percent capacity (up from 20 percent).
Food and agriculture fall under the State’s definition of “Essential Critical Infrastructure Workforce” and includes: “workers supporting groceries, pharmacies, convenience stores, and other retail that sells food or beverage products, and animal/pet food, retail customer support service, information technology support staff, for online orders, pickup/takeout or delivery." Workers supporting restaurant carry-out and quick serve food operations, including food preparation, carry-out, and delivery food employees also fall within the definition of Essential Critical Infrastructure Workforce and are therefore exempt from the 10:00 p.m. to 5:00 a.m. curfew hours issued by the State.

On Tuesday, the San Mateo County Health Department issued a new health advisory providing explicit guidance on how the public can protect itself from the recent surge in COVID-19 cases.
In addition to reminding the community that the virus is highly transmittable even absent any symptoms, the advisory emphasized three actions that can offer individuals the most protection:
  1. Always wear mask in public, particularly when talking.
  2. Keep your “social support bubble” small. Limit it to only one or two households.
  3. Mask, isolate, quarantine, and test immediately after symptoms develop or after a possible exposure.
San Mateo County’s Compliance Team investigates and responds to reports of alleged violations of state and local health orders related to COVID-19. 
All businesses must:
  • Make sure customers and employees wear face coverings at all times unless seated at a dining establishment. 
  • Prepare, post, and follow a Social Distancing Protocol. 
  • Ensure that employees who are sick do not come to work. 
  • Confirm that customers are able to remain six feet or more apart. 
Click here to report a business violation of health orders. After an initial warning, businesses may incur citations with penalties between $250 and $3,000, depending on the gravity of the health risk, prior warnings, intent to profit from the violation, and good faith efforts to comply.

Updated 10/29/20

On Wednesday, October 28, San Mateo County moved to the third tier (orange) under California's four-tiered, color-coded systemClick here to read the press release. Businesses can find guidelines that apply to their specific industry on the State’s COVID-19 websiteSan Mateo County’s health order requiring face coverings, social distancing, and limited gatherings remains in effect.

Updated 9/22/20

Effective immediately, San Mateo County has been moved to the second tier (red) under California's four-tiered, color-coded system known as "Blueprint for a Safer Economy".

Click here to read the press release. See the chart below for a brief description of the four tiers.
What does this mean for Burlingame? Moving to red tier allows the following to open:
  • Indoor restaurant dining (max 25% capacity or 100 people, whichever is fewer)
  • All indoor retail (max 50% capacity)
  • Shopping centers, indoor swap meets (max 50% capacity, closed common areas)
  • Personal care services – hair and nail salons, barbershops (open with modifications)
  • Museums, zoos, and aquariums (max 25% capacity)
  • Places of worship (max 25% capacity or 100 people, whichever is fewer)
  • Indoor movie theaters (max 25% capacity or 100 people, whichever is fewer)
  • Indoor gyms and fitness centers (max 10% capacity)
  • and more.
Businesses can find guidelines that apply to their industry on the State’s COVID-19 website.
San Mateo County’s health order requiring face coverings, social distancing, and limited gatherings remains in effect. In order to move to the next lower-risk tier 3 (orange), the County will have to report between 1 to 3.9 new COVID-19 cases per 100,000 residents per day and a positivity rate between 2-4.9 percent for at least two consecutive weeks.

Updated 9/2/2020

Last week, Governor Newsom announced the Blueprint for a Safer Economy. Effective Monday, August 31, this four-tiered, color-coded system replaces the former county monitoring list and is described as a “slow plan for living with COVID-19”. Under the Blueprint every county in California will now be assigned to one of four risk levels based upon the number of new daily cases of COVID-19 reported and the percentage of positive tests. The four color coded risk levels include: widespread (purple), substantial (red), moderate (orange), and minimal (yellow). See the chart below to see how each level corresponds to the number of new daily cases and percentage of positive tests. At a minimum, counties must remain in a tier for at least 3 weeks before moving to a less restrictive level. 
State 4 Tiers

Visit this site to check San Mateo County’s status and allowed activities every Tuesday, since data is reviewed weekly and tiers are updated on Tuesdays. San Mateo County’s current status is widespread (purple), with 8.6 daily new positive cases of COVID-19 per 100,000 people and a 4.8% positivity rate.  If a county's case rate and the positivity rate fall into different tiers, the county remains in the stricter tier.

Updated 8/26/2020
Save or print the attached reference sheet for quick access to COVID-19 related contact information for support and resources related to food, financial assistance, behavioral health support, housing, legal aid, local information sources, and more.
Updated 7/29/2020

The County of San Mateo has been added to the State’s monitoring list, due to an increase in the rate of COVID-19 cases in the county. The county’s case rate today, based on a 14-day rolling average, is 110.4 positive cases per 100,000 of population. The State’s threshold for inclusion on the monitoring list is a case rate of 100. Beginning today, if San Mateo County exceeds the state’s case rate threshold for three consecutive days, certain industries and activities will be required to cease operations unless they can be modified to operate outside or by pick-up effective 12:01 a.m. on Saturday, August, 1.  Impacted industries and activities include:• Gyms and fitness centers • Places of worship and cultural ceremonies, like weddings and funerals • Offices for non-critical infrastructure sectors • Personal care services, like nail salons and body waxing • Hair salons and barbershops • Shopping mall.  Click here for the full press release.

Updated 6/18/2020

Effective yesterday, June 17, San Mateo County Health Officer Dr. Scott Morrow has issued a new Order (haga clic aquí para español) to fully align the County with Governor Gavin Newsom’s 4-stage Resilience Roadmap. The State is currently in Stage 2 of the Resilience Roadmap where retail, related logistics and manufacturing, office workplaces, limited personal services, outdoor museums, child care, and essential businesses can open with modifications. When the State enters Stage 3, San Mateo County will also enter Stage 3.

The new Order also states: "[h]owever, this Order provides for certain additional behavioral restrictions to ensure continued social distancing and limit person-to-person contact to reduce the rate of transmission of Novel Coronavirus Disease 2019 (“COVID-19”)."

Below is a summary of the County's additional requirements:

  1. The County requires continued practicing of Social Distancing and Face Covering Requirements.
  2. Gatherings exceeding 50 people are prohibited.
  3. Social Bubbles are allowed.
  4. Businesses must implement and produce a Social Distancing Protocol and a written health and safety plan compliant with State guidance.
Detailed definitions of these requirements, including the definition of a Social Bubble, are provided on pages 5-10 of the Order.
Below is a summary of State resources available:

Updated 6/4/2020
Earlier today, San Mateo County Health Officer Dr. Scott Morrow revised the current Shelter-in-Place Order to allow outdoor dining and charter boat operations with safety measures and other restrictions to ensure social distancing. It also amends the guidelines for funerals. The Order goes into effect at 12:01 a.m. on Saturday, June 6, 2020. Read the press release here

Updated 5/29/2020
Earlier today, the San Mateo County Health Department issued a revised Shelter-in-Place Order to further align with Governor Gavin Newsom’s Resilience Roadmap. The revised Order, which takes effect on Monday, relaxes some of the previous restrictions on places of worship, in-store retail, beach access, childcare establishments, summer camps, and other educational or recreational programs that provide childcare. Read the press release here. Read the full text of the Order here.

Carolan Avenue will temporarily re-open 9:00 a.m. through 3:00 p.m., Monday, June 1, through Wednesday, June 3, so that Burlingame High School Seniors may drive to school to return materials and pick up their diplomas. Students will be asked to remain in their cars during this process.
Click here to learn more about the Program.

Updated 5/27/2020
On May 26, the San Mateo County Board of Supervisors voted to extend the temporary, Countywide moratorium on eviction for non-payment of rent by residential tenants directly impacted by the Covid-19 pandemic for another 30 days, through June 30, 2020.  View the agenda here.

On May 26, the San Mateo County Board of Supervisors voted to extend the temporary, Countywide moratorium, in the unincorporated area, on eviction for non-payment of rent by small business commercial tenants directly impacted by the COVID-19 pandemic for another 30 days, through June 30, 2020.  View the agenda here.

Updated 5/18/2020
San Mateo County Health Order to Shelter-in-Place (REVISED) - May 15, 2020

Visit smcgov.org/food

No doctor's note, symptom screening, or insurance required.
Testing Flyer vF
Updated 5/15/2020
In light of the continued health risks posed by COVID-19 and the County's Shelter-in-Place Order, the City's Parks and Recreation Department will not be able to host some of its favorite events this summer including Music in the Park, Movie Night, the Muddy Mile, and the Family Campout. 
PR Group
PG&E is offering support for business customers experiencing financial hardship as a result of the COVID-19 pandemic by offering temporary loan deferrals for customers with an active On-Bill Financing (OBF) loan under PG&E’s Energy Efficiency Financing program. To help business customers, payments on the 0% interest loans can now be deferred for up to six months. These no interest loans allow business customers to replace old and worn-out equipment with energy-efficient models.   Click here to learn more.

In order to allow Burlingame High School students access, street closures will be suspended (in other words, vehicular traffic is allowed) on the following dates:
Wednesday, May 20 - Friday, May 22
Friday, May 29
Monday, June 1 - Wednesday, June 3 
Click here to learn more about the Slow Streets Program on Carolan Avenue.

Updated 5/14/2020
Click here for the May 13, 2020 press releaseClick here to view the State's roadmap.

Updated 5/12/2020
The Great Plates Program is the emergency food program for eligible older adults. Seventeen restaurants in San Mateo County are currently under contract to provide three meals each day (including delivery). The program has been extended until June 10. Residents can call 1-800-675-8437 to apply. Here is more information about this state-wide program: https://covid19.ca.gov/restaurants-deliver-home-meals-for-seniors/

Updated 5/11/2020
On Monday, May 4, the City Council approved the temporary closure of Carolan Avenue as part of the City's Slow Streets Program. Carolan Avenue will be closed between Oak Grove Avenue and Mangini Way. The intent of this action is to support and enhance safe physical activity for residents during the County's COVID-19 Shelter-in-Place Orders by creating additional street space for pedestrian and bicycle activities.

View a map of the designated area at https://tinyurl.com/ydblh5vr. The designated area will be closed to motorized traffic (with the exception of emergency and essential service vehicles) beginning Wednesday, May 13, 2020 at 12:00 p.m.

Please note:
·    All non-vehicular traffic is welcome including bikes, pedestrians, joggers, scooters, skateboards, etc.
·    Residents from other Burlingame neighborhoods are allowed on the closed street. 
·    Residents must comply with San Mateo County Health Orders by maintaining safe social distance and face coverings.
For questions, email the City at DPW@burlingame.org, or contact the Bicycle & Pedestrian Committee Co-Chair Adrienne Leigh at aleighschubiner@gmail.com.

The City encourages residents to read County Health Officer's May 4 Statement.  Please note that the Statements similar to letters and quite different from the Orders. 

Updated 4/29/2020
Today, the current shelter in place order that was set to expire on May 3, has been extended to May 31, 2020 by order of the Health Officer of the County of San Mateo. This new Order will supersede the previous order.  View the press release here

Most notably, "[U]nder the new orders, all construction projects will be allowed to resume as long as the project complies with safety protocols included with the order. All real estate transactions will also now be able to resume, but with continued restrictions on open houses and limitations on in-person viewings." Also, "[C]ertain outdoor businesses can also begin operating again, and people can visit those businesses to perform work or obtain goods, services, or supplies. This includes wholesale and retail nurseries, landscapers, gardeners, and other businesses that primarily provide outdoor services as set forth in the order. Outdoor businesses do not include restaurants, cafes or bars, regardless of whether they have outdoor seating".

Click here to see the full list of parks and related parking lots that will open. 

Updated 4/27/2020
Later this week, the Public Health Officers of the Counties of Alameda, Contra Costa, Marin, San Francisco, San Mateo, and Santa Clara as well as the City of Berkeley will issue revised shelter-in-place orders that largely keep the current restrictions in place and extend them through May. Read the press release here

Updated 4/24/2020
Frequently Asked Questions (FAQs) about the San Mateo County Strong Fund are now available in multiple languages.

Please click on the link below corresponding to the languages you would like to access and download a PDF of the translated document:

Updated 4/21/2020
Essential businesses can download sign templates to post on their windows. These encompass the County's more restrictive health order to wear a face mask at all times in public and maintain 6 feet of social distancing.  Click here for the Essential Business sign template or here for Face Mask and Social Distancing Protocol template.

SAMCEDA Informational Meeting to Discuss Grant Program via Zoom
Wednesday, April 22
3:00 p.m. – 4:00 p.m.
Join Zoom Meeting
Meeting ID: 939 7416 3434
Password: 464904
One tap mobile
+16699006833, 93974163434# US (San Jose)

Updated 4/20/2020
County Health Officer issues Order "Generally Requiring Members of the Public and Workers to Wear Face Coverings" - April 17, 2020

Updated 4/15/2020
The San Mateo County Emergency Operations Center has the ¿Qué es un “trabajo esencial?” video in Spanish done: https://youtu.be/0rmEj1NOEFI

Media briefings from County Manager are available here: https://www.youtube.com/playlist?list=PLvrcFuwLyzqObdvneaE8FlOohT-01gXPG

Click here for to view SMC Strong videos with "local celebrities" encouraging people to donate funds to help nonprofits, families/individuals and small businesses in San Mateo County: https://www.youtube.com/playlist?list=PLvrcFuwLyzqOIF99F4cMUPHdEr5brSDcI

Updated 4/10/2020
"Salesforce will be offering Salesforce Care Small Business Grants of $10,000 to provide capital to help keep businesses afloat. These grants will support small businesses as they work to replenish materials, pay salaries, or adapt their business model to overcome these challenging times. The grant application will be available to US businesses in mid-April and we will be providing additional details on financial support to international small businesses in the near future, for a total financial commitment of $5 million."


Updated 4/7/2020
The County of San Mateo, in coordination with the counties of Alameda, Contra Costa, Marin, San Francisco, and Santa Clara, announced that all schools would remain closed until the end of the 2020 school year. Read the announcement here

Note updates to the City's COVID-19 "Need Help? Offer Help?" webpage

Updated 4/6/2020
The County of San Mateo issued isolation and quarantine orders for people with COVID-19 and their close contacts.  Read the press release here.

Updated 3/31/2020

Today, the current shelter in place order that was set to expire on April 7, has been extended to May 3, 2020 by order of the Health Officer of the County of San Mateo. This new order will supersede the previous order.  View the press release here

A $2 trillion coronavirus economic stimulus bill was signed it into law on Friday, March 27, 2020.
Click here for a Families First COVID-19 Constituent Service Resources Toolkit prepared by the U.S. House of Representatives, or  click here to use a stimulus check calculator provided by "The Washington Post".

The San Mateo County Economic Development Association (SAMCEDA) has developed a COVID-19 Business Continuity Action Plan for small and medium-sized business. Click here for a two-page document full of helpful links.

Updated 3/28/2020
San Mateo County has closed all County parks to slow the spread of COVID-19.  Click here to read the press release.

Updated 3/25/2020

After this Friday, March 27, the County Counsel Shelter in Place Question Line will close.  Until Friday, residents and businesses wondering how the Shelter in Place Order applies to certain businesses may continue to call 650-363-4588 through Friday, from 10:00 a.m. to 4:00 p.m.  After Friday, questions will be answered by calling 211.  It's very likely your question has already been answered on the County's extensive Shelter in Place FAQ page here

County Board of Supervisors Adopts a Resolution Approving a Temporary Moratorium on Residential Evictions of Residents Unable to Pay Rent Due to COVID-19 - March 24, 2020
San Mateo County Board of Supervisors Launches San Mateo County Strong Fund
 - March 24, 2020
Pacifica to Close Public Beach Parking Lots - March 24, 2020
County Health Officer Orders Laboratories Testing for COVID-19 to Report Testing Information to Public Health Officials - March 24, 2020
California State Parks Announces Steps to Reduce Crowds at State Parks - March 23, 2020
Statement to the Community Regarding the April 10th Property Tax Delinquency Date - March 18, 2020

Click here to view other COVID-19 related news and press releases of importance to the Burlingame community.

Updated 3/24/2020
Tonight at 5:15 p.m.   Click here to learn how you can access Zoom and ask questions.

Visit smcstrong.com or click here to hear Warriors Announcer Bob Fitzgerald talk about SMCStrong and make a donation.
Click here to learn more ways to volunteer or help.

Testing is available for individuals who meet certain eligibility criteria.  Click here to determine if you are eligible

Math Behind Social Distancing
Updated 3/23/2020


Updated 3/21/2020

On Monday, March 24 at 5:15 p.m., Mayor Beach will host a virtual Town Hall on Zoom. Zoom is a teleconferencing tool that will enable users to watch and/or call from their computers or mobile devices to hear the Mayor give a live update. This tool is free.  Town Hall will give you a chance to ask the Mayor and staff questions about the current shelter in place, COVID-19, the City’s role, and where to find more information.  Click here to learn how you can access Zoom and ask questions.

Please remember to call 9-1-1 in the event of an emergency.  Do NOT call 9-1-1 to report shelter in place violators! Listen to this message from a County dispatcher

The San Mateo County Economic Development Association (SAMCEDA) is working with the County of San Mateo to develop the San Mateo County Strong Fund to assist in business recovery efforts. On Tuesday, March 24, the County Board of Supervisors will be taking action to approve $3,000,000 as initial seed funding for the San Mateo County Strong Fund. If you are a small business owner or sole proprietor, please complete this survey in the next few days.  The information gathered will help prioritize and inform efforts related to the Fund. Here is the link to the survey: https://www.surveymonkey.com/r/BXH6H86

Please remember to practice social distancing from other park visitors (6 feet or more). Parks are currently open to the public, but please use caution when touching playground equipment, benches, water fountains, etc.  Pick-up games are currently not allowed. Park restrooms are closed to the public.  Please respect that we need to keep each other safe even when getting some fresh air.

Click here to visit the Parks & Recreation Departments Virtual Recreation Center for classes, activities, and more

Commercial landscaping and gardening services are NOT permitted under the shelter in place order as they are considered non-essential business activities.  Emergency repairs to irrigation are permitted, and residents themselves are still allowed to landscape and garden on their own property.

Updated 3/20/2020

The City's Planning Division staff is working remotely on a very limited basis.  There will be limited processing of current applications. However, there will be no in-person appointments or meetings.  Based on staff's limited availability, please note that there will be delays in receiving a response.  Staff will only be responding to inquiries about current applications.  No new Planning applications will accepted during this period.

The local neighborhood social media app Nextdoor has announced two new features to support neighbors in times of need. Nextdoor Groups provide a great way to organize your neighbors for emergency preparedness, your homeowners association or other neighbor groups. The Nextdoor Help Map lets neighbors in need request assistance with essential tasks, like picking up groceries during the stay at home order, and matches those needs to neighbors who volunteer to help. 

Updated 3/19/2020

Wondering how you can help? You can support our local businesses.  See a list of open restaurants, drug stores, retail shops, and grocery options by clicking here

Updated 3/18/2020

Please see the following updates from the City and the County with respect to the COVID-19 public health emergency.

City Updates:  The City of Burlingame remains closed with the exception of certain essential services as described in the March 16 update below. In addition, the Building Division has provided clarification as to its operations. 

Building Division/Construction Projects:  Visit the Building webpage for the latest information During the closure, the following construction projects are Allowed / Not Allowed to continue work (all subject to staffing availability):

  • Current Residential Construction Projects (all types) - Allowed
  • Current Commercial Construction Projects - Not Allowed
  • Submittal of New Residential Construction (non-emergency) - Not Allowed
  • Submittal of New Commercial Construction Projects - Not Allowed
  • Building Inspection Services for Current Residential Construction Projects (only for life safety matters and for the maintenance of essential infrastructure) - Allowed
  • Planning Review Services - Not Allowed
Building inspections will only be available for ongoing housing construction projects involving life safety matters or the maintenance of essential infrastructure, consistent with the San Mateo County Health Officer Order. Housing projects include multifamily residential, single-dwelling residential, and Accessory Dwelling Unit (ADU) projects. Inspections may be requested by emailing the Building Division at buildinginspections@burlingame.org, and will be subject to availability of limited staffing levels.

Public Records Requests: Following the declarations of emergency by the Federal, State and County governments, the City Council for the City of Burlingame proclaimed the existence of a local emergency due to Novel Coronavirus (COVID-19) on March 16, 2020. Also on March 16, 2020, San Mateo County Health Services, along with six other Bay Area Counties and the City of Berkeley, issued an order directing individuals to stay in their residences and limiting travel and activities.  Accordingly, the City of Burlingame has modified its operations, with limited staff focused primarily on public health and safety.  As a result, while continuing to be committed to governmental transparency, there will be delays in responding to requests for public records for the duration of this emergency. Your understanding is appreciated.

County Updates

San Mateo County has a variety information on its website, including an FAQ about the Shelter in Place Order.  For questions about the Order, please call 650-363-4588 (Monday through Friday, 8:00 a.m. to 4 p.m.) or email healthorderFAQ@smcgov.org.

Business Resources: The County is working with the San Mateo County Economic Development Association (SAMCEDA) to provide assistance and guidance for businesses and workers affected by COVID-19.  Please click here for more information.

Medical Professionals:  The County is in need of additional medical personnel.  Please call 211 to offer your services if you’re available.

Social Services:  Residents needing social service assistance should call 211 for information about a wide variety of resources in the community.  Residents can also call one of the eight Core Service Agencies located throughout the county.  Due to social distancing, people should call the agency first, not go in person.  The agencies are moving most/all services to phone for the protection of both clients and staff. Click here for flyers about the Core Services Agencies in English, Spanish, Chinese, Tongan and Tagalog.

Volunteers:  If you are interested in volunteering to assist the County during this emergency, please fill out the form here.

County Statement on COVID-19 Cases at Assisted Living Facility in Burlingame:  “San Mateo County Health has learned from Atria, an assisted living facility in Burlingame, that six residents have been hospitalized and are receiving medical care.  Three have been determined positive for COVID-19.  Atria has suspended all non-essential visitation and appointments for their residents and has outbreak precautions in place, including twice a day temperature checks for its residents.  SMC Health-Public Health has partnered with the California Department of Public Health on the situation at Atria to assure that residents’ needs are addressed.”

Updated 3/18/2020


Do you have questions about how the County Health Order applies to various business types?  Email your questions to:  healthorderFAQ@smcgov.org. 

To access a Q&A of commonly asked questions, click here

The City encourages residents to purchase food and supplies from local businesses during this time.  To see a list of local businesses that have asked for your support, click here


At Monday's City Council meeting, the Council decided to waiver meter fees at all City parking lots and metered spaces in commercial districts during the County's shelter in place Order.  In addition, parking time limitations, will not be enforced.

Updated 3/16/2020

San Mateo County Health has issued an order directing all residents of the County to shelter at their place of residence except to provide or receive essential services, engage in certain Essential Activities, and work for Essential Businesses and governmental services.  This order is in effect from 12:01 a.m. on March 17, 2020 through 11:59 p.m. on April 7, 2020.   Read the order here.

Importantly, grocery stores, gas stations, banks, and other essential businesses (defined in Section 10) can remain open during this time.  Restaurants also can remain open, but only for delivery and take-out. No dining in is allowed.

As this order was issued by the County Health Officer, all questions about interpreting the order should be directed to County Health by calling 211.  The County is also offering limited COVID-19 testing. Please click here for further information.

The City of Burlingame continues to evaluate how we can maintain some limited services to the community at this time.  Check the City’s COVID-19 web page for updates and changes to City services.  Here is the latest information on City services:

  • City Hall, including Finance/Water Office: Closed to the public effective March 17. To pay your water bill, please go online here.  You can also mail any payments to the City to 501 Primrose Road, Burlingame, CA 94010 or deposit them in the boxes marked “Water Payments” that are located at the north entrance of City Hall and the southwest parking lot exit. If a payment receipt is requested, one will be mailed.
  • For general questions, please email info@burlingame.org or call 650-558-7200 and we will try to assist you with our skeleton crew.
  • To report a critical issue or service requestclick here or use the accessBurlingame app on your phone.  Click here for a printable list of important City phone numbers.
  • Library:  Closed to the public effective March 16. Unfortunately, we will not be able to keep the building open to pick up holds and use the self-checkout machines.
  • Recreation Center: Closed to the public, including restroom access.
  • Parks and playgrounds: Open to the public, but please use caution when touching playground equipment, benches, water fountains, etc., wash your hands with soap and water, and practice social distancing.
  • Park restrooms:  Closed to the public.
  • Police Department: The building lobby will be closed to the public for routine business but open for reporting crimes. Live Scans and station tours are on hold.  Please call 911 in the event of an emergency, or 650-777-4100 for regular business.Broken water mains and leaks, sewer stoppage issues, and street and sidewalk safety issues: Please call 650-558-7670.
  • Trees:  For tree emergencies, such as a limb down or tree failures, please call 911 or Burlingame Police Dispatch at 650-777-4100.  For non-life-threatening tree issues, please call 650-558-7330 and leave a message.  Messages will be checked twice daily. If your tree issue can wait, please call back after April 7.
  • Subpoenas and claims:  The City Clerk’s Office will accept delivery of subpoenas via email at mhasselshearer@burlingame.org.  The original should be mailed to the City Clerk’s Office with check for witness or record fee attached.  The City Clerk will also be accepting claims against the City via email at mhasselshearer@burlingame.org.

Updated 3/13/2020

Dear residents,

The Mayor has recorded a special message for the community, which can be accessed here.  To hear Councilmember Ortiz share the Mayor's message in Spanish, click here

In addition, the Mayor, City Council, and City staff thank you for your patience as we work to determine how to proceed in the best interests of the community during the public health emergency caused by COVID-19.  The health and well-being of the community and our employees is of paramount importance.  We are working in coordination with San Mateo CountySan Mateo County Health, and peers in neighboring cities during this ever-changing situation. 

After reviewing the executive order from Governor Newsom and updated orders from the County, the City of Burlingame has decided to take the following actions to help flatten the curve and reduce the spread of the virus:

  • Programs offered by the Burlingame Parks & Recreation Department are being postponed/canceled effective Saturday, March 14, through Friday, April 10. To see the full message and a list of all cancelled programs, click here. The front entrance of the Recreation Center will remain open during normal business hours so that Washington Park visitors can access the Center’s restroom facilities.  The rest of the building will be closed to the public.
  • The Library has canceled all programs through April 10. In addition, the Main Library and Easton Branch will be closed to the public as of 5 p.m. on Sunday, March 15, through April 10. However, from 10 a.m. to 6 p.m. Monday through Friday at the Main Library only, patrons will be able to stop by and pick up available holds. This will be self-service with limited staff available, so you MUST have your library card or card number with you. Phone lines will still be open for assistance with holds or information.
  • Offices in City Hall will be transitioning to appointment-only by Wednesday, March 18.  We will provide additional information next week once the plans have been solidified. 
  • Monday’s City Council meeting will proceed, but those wishing to participate are encouraged to remain at home and email their comments either ahead of time or during the meeting to publiccomment@burlingame.org.  Staff will be checking this email account regularly during the meeting.  Your comment will be read out loud (the three-minute limit remains) at the appropriate time.  Council meetings can be viewed online at www.burlingame.org or on television on Comcast Channel 27, Wave Channel 26, and AT&T Channel 99.
  • The Planning Commission meeting on March 23 will proceed as scheduled, and those who wish to participate are encouraged to do so via email.  All other commission and committee meetings are canceled.

 This is a constantly evolving situation, and all of the dates and times listed above are subject to change. We will do our best to alert the community as soon as information becomes available via the City’s website, the eNews, NextDoor, and other social media channels. 

 We recognize the disruption this public health emergency is causing to our community and local businesses. We are all in this together, and we will do our best to continue serving the community, albeit in a limited capacity, going forward. 

 For more information, please check the City’s website at www.burlingame.org or email info@burlingame.org.

Updated 3/12/2020

Dear Residents,

The Mayor, City Council, and City staff wanted to update the community regarding the coronavirus.  As is the case with all other cities in San Mateo County, the City of Burlingame has been receiving frequent updates from the County of San Mateo Joint Information Center Emergency Operations Center regarding Coronavirus Disease 2019 (COVID-19) since Monday, March 2, 2020.  The County Joint Information Center is obtaining its information from the San Mateo County Health Department, the California Department of Public Health, and the Centers for Disease Control and Prevention (CDC).  Because information is rapidly evolving, the City urges all residents, businesses, and visitors to directly access COVID-19 related facts and information directly from these three sources since we consider them to be the most timely, accurate, and credible sources of information.

County residents with non-medical, non-emergency questions about the coronavirus can call 2-1-1 or text 211211 at any time, day or night. 2-1-1 is a confidential service available in 180 languages. Callers from landlines and cellular telephones located within San Mateo County are connected with a trained 2-1-1 service professional.
For more information, please consult these links:
CDC Helpful Pages
Situational Updates and General Information
Guidance for Businesses and Employers
Mass Gatherings or Large Community Events
Travel Advice
California Department of Public Health
Daily Updates
San Mateo County Health Helpful Pages
Case Updates and Information in California

Public Comments during City Council and Commission Meetings

To ensure the community's safety and out of an abundance of precaution, the City has set up an email address for public comments during City Council and Commission meetings for the foreseeable future.

In order to encourage social distancing and slow the spread of COVID-19, the City has set up: publiccomment@burlingame.org

If you would like to comment at a Council or Commission meeting but are staying home, please email your comment or question on an Agenda item or for public comment to publiccomment@burlingame.org.  Staff will be checking this email account regularly during the meeting.  Your comment will be read out loud (with a three-minute time limit) at the appropriate time.  Example: If your comment pertains to a particular staff report, your comment will be read when the Mayor/Commission Chair opens the item for public comment.

To assist staff, label what your comment is on in the subject line of your email.

Thank you