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Water Bill Terms & Payment Info

How can I pay my bill?
Customers are required to submit timely payments to prevent service disruption. A 1.5% penalty charge will be assessed on the outstanding balance not paid by the due date. If your water service is disrupted due to non-payment, turn-on fees to reinstate service will apply.

Acceptable forms of payment include cash, check, money order and cashier check. Checks should be payable to the City of Burlingame and your billing stub should be remitted with payment so we can properly credit your account. Payments can be mailed to the City of Burlingame, P.O. Box 191, Burlingame, CA 94011-0191. The City also accepts payments in person at the Cashier located at City Hall, 501 Primrose Road, Burlingame, CA 94010. After-hours drop boxes are located near the City Hall Parking Lot exit and at the Primrose Road entrance to City Hall.

Credit card payments are accepted at the City Hall Cashier located at City Hall and also online. Please click here to get redirected to the secure Online Utility Bill Payment System portal to make a credit card payment online now.

Do you accept credit card payments by phone or online?
The City accepts credit card payments online via the Online Utility Bill Payment System. The system enables you to register for automatic payments, opt out of paper bills, view historical bills or make a one-time payment (no registration required). 

Please click here to get redirected to the secure Online Utility Bill Payment System portal to make a credit card payment online now.

We also have a mobile version of the site which is available through "accessBurlingame" which is the City's mobile app for City information and service requests.