POLICE/FIRE

• To report a police, fire or medical emergency, dial 911 (Preferably on a hard line because the dispatch center can see your address, but all cell phone carriers in Burlingame are now 911 compatible.)
• If 911 is not working, you can dial directly into Burlingame's emergency center by dialing 650-692-0310 and into the county's emergency center by dialing 650-363-4911 for countywide emergencies.

We suggest that you program these numbers into your cell phone. For 7-digit emergency numbers for other cities, see the white pages of the front of the phone book under "City Government Offices." Please do not call these numbers for non-emergencies.

• For non-emergency matters, call during business hours:
• Police: 650-777-4100
• Fire: 650-558-7600

MAJOR DISASTER

• Before a disaster:
• Identify and practice escape routes from your home.
• Designate a site close to your home to meet in case your home isn't safe to enter.
• Arrange an out-of-the-area contact person and ask family members to call this person to report where they are. (Long-distance phone service is often restored sooner than local service.)
• When disaster strikes:
• Tune into radio stations KCBS (740 AM) or KGO (810 AM) or any local TV news station.
• Emergency instructions will be posted here (on Burlingame's website)
• Burlingame employees will assess the damage and set up emergency centers, according to the city's emergency plan. The centers will most likely be located at city-owned public buildings, schools, churches or other facilities in safe areas. When they are established, these centers will provide medical care and distribute food and water.
• In case of flooding, employees will set up centers to distribute sandbags. The primary sandbag distribution center is located at California Drive and Juanita Avenue.
• You should be prepared to be on your own for 72-hours. See the Emergency Preparedness page for suggestions.

CODE ENFORCEMENT

Code enforcement problems relate to violations of the city's building and planning codes.

• To report an emergency code enforcement problem in progress, such as illegal dumping on public or private property, dumping of toxic substances in storm drains or after-hours construction noise, call the Burlingame Police Department by dialing 911. Please provide the following:
1. A description of the illegal act or violation;
2. A physical description of the violator;
3. A vehicle description and license number and the last direction of travel;
4. the location of the incident.
• For non-emergency city code violations, such as a zoning issue or a dispute over a neighbor's construction project, call the Code Enforcement Bureau at 650-558-7208.

PARKING

• Maps of public parking lots near Broadway and Burlingame Avenue.
• If you have trouble with a parking meter call 650-777-4196
• If you have trouble with a pay-by-space machine call 650-766-9610

POWER OUTAGES

• To report a power outage to PG&E when the power is out, call 1-800-743-5002.
• To report an outage once power is restored (even a momentary outage of only a second or two), call PG&E at 1-800-743-5000. NOTE: During a major storm when PG&E is coping with many outages, PG&E will not give your neighborhood a high priority until two people report outages from two different addresses.
• Once power is restored, Burlingamers Unwilling to Live with Blackouts (BULB) requests that you log details of the outage on Councilmember Terry Nagel's website as part of BULB's ongoing monitoring of power reliability.

PUBLIC WORKS

• For emergencies involving sewer and water lines, streets, sidewalks and electrical systems:
• Call 650-558-7670 between 7 a.m. and 3:30 p.m. Mon-Fri
• Call 650-692-0310 for emergencies after regular hours and on weekends and holidays
• To report problems such as a pothole or street debris, call 650-558-7670 between 7 a.m. and 3:30 p.m. Mon-Fri.

STREET LIGHTS

• To report a problem with a street light:
• If the streetlight is on a metal light pole, it is maintained by the City of Burlingame Electrical Division. Call 650-558-7670.
• If the streetlight is on a wood utility pole, it is maintained by PG&E. Call 1-800-743-5002.

STREET SWEEPING

• Burlingame's street sweepers come through neighborhoods early in the morning, once a week to pick up leaves, debris and storm drain pollutants. They can do a better job if you park your cars off the street before the sweeping occurs. To learn what day your street will be swept, call 650-558-7670.

TRASH PICKUPS AND RECYCLING

• Allied Waste (formerly BFI) picks up garbage once a week and collects recycling every other week on the same day as your garbage day.
• To find out what day your pickups are, call 650-592-2411.
• To learn about what items to recycle visit the Allied Waste website.
• Residents are provided two on-call cleanups per year by Allied at no extra charge. To schedule a pickup call 650-592-2411 at least 10-days before your regularly scheduled pickup day. For details on what you can discard visit the Allied Waste website and click on "Scheduling Your Cleanup."
• You can also drop off trash at Allied's transfer station at 225 Shoreway Road in San Carlos. The transfer station is open daily except major holidays. Hours are from 6 a.m. to 6 p.m. on weekdays and from 8 a.m. to 5 p.m. on weekends. For more information call 650-592-0255.
• Composting bins for backyard composting are available through the county's Recycle Works Program for $35. Phone 888-442-2666

TREE TRIMMING

• Burlingame's laws regarding trees.
• In case of questions or problems:
• During business hours, call 650-558-7330
• In an emergency (such as a heritage tree being cut down). call 911 or 650-692-0310